Baruch Shpitzer, the reception manager at the Dan Jerusalem Hotel, prides himself on making tourists feel at home in his sprawling 9-story hotel and spa, built into a cliffside and featuring panoramic Old City views.
In March, though, his hospitality skills were put to the test. His reception desk was encased in plexiglass. His new arrivals were sometimes delivered by ambulance. None of them was staying at his hotel by choice.
"We speak to them to get them out from the shock that they're in when they're coming into the hotel," Shpitzer says.