© 2024 New Hampshire Public Radio

Persons with disabilities who need assistance accessing NHPR's FCC public files, please contact us at publicfile@nhpr.org.
Play Live Radio
Next Up:
0:00 0:00
Available On Air Stations
Purchase your tickets for a chance to win $35k toward a new car or $25k in cash during NHPR's Summer Raffle!

In China, A Cashless Trend Is Taking Hold With Mobile Payments

A driver uses his smartphone to pay the highway toll with Alipay, an app of Alibaba's online payment service, in the Chinese city of Hangzhou.
AFP/Getty Images
A driver uses his smartphone to pay the highway toll with Alipay, an app of Alibaba's online payment service, in the Chinese city of Hangzhou.

People in China have been paying cash for things for thousands of years, long before other civilizations. Now, increasingly, they're paying with their cellphones.

So while the Trump administration hailed a bilateral deal in May, that would allow U.S. credit card firms including Visa and Mastercard access to the China market, it may not be the coup those firms hoped. Chinese consumers are essentially leapfrogging plastic, and going straight from cash to mobile payments.

Chinese spent $5.5 trillion through mobile payment platforms last year, about 50 times the amount in the U.S., according to reports.

Nowhere is the cashless trend more obvious than in the eastern Chinese city of Hangzhou, which is home to Alibaba, the world's largest online shopping platform.

Its mobile payment app, Alipay, and WeChat Pay, which belongs to the country's leading social messaging platform, together hold a commanding 90 percent of the market, leaving Apple Pay struggling to make inroads.

I recently spent a day in Hangzhou to see how easy it was to go cashless, and I found it somewhat ahead of other cities, including Beijing. I rode buses and subways, which all accept Alipay. I visited a major Buddhist temple, where visitors can make donations, buffing up their karma with a swipe of their phone.

I even listened to the plaintive tunes of a woman performing music on the street for change — or for a scan of a QR code, placed beside the change box.

Over a plate of noodles, a restaurateur named Ma Zhiguo told me that about half his customers pay for their meals with cellphones, and he uses his to pay most of the time too.

"I don't have to worry about getting counterfeit money, or having to make change," he explained. "When I go out, I don't have to worry about losing my money or getting robbed."

A juice shop in east Hangzhou displays a QR code next to the menu, allowing customers to pay with mobile payment apps on their smartphones.
Anthony Kuhn / NPR
A juice shop in east Hangzhou displays a QR code next to the menu, allowing customers to pay with mobile payment apps on their smartphones.

All this is a rapid and somewhat surprising development in a country where, a couple of decades ago, it wasn't even clear that credit cards were going to catch on.

Chinese Academy of Social Sciences research fellow Cheng Lian argues that this was a cultural problem.

"Traditionally, Chinese people didn't want credit cards," he says, "because they didn't want to owe anyone money."

The workaround Chinese mobile payment platforms came up with was to link people's phones to debit cards, so they didn't owe anyone money.

The platforms also came up with a technical fix: by using the cellular networks smartphones use, they bypassed the often-unreliable data networks used by credit card payment terminals.

As a result, after several years of growth, Cheng says, credit card use in China began to decline around 2008.

But Lin Guangyu, who is in charge of payments for urban services at Ant Financial, the financial services arm of Alibaba, says his company addressed a deeper problem: a general lack of trust in Chinese society.

"When we created Alipay in 2003, we did it to resolve the issue of trust between people. And by resolving the issue of trust, we've also resolved the issue of payment," he says.

Ant Financial's subsidiaries include Sesame Credit, which rates people's credit based on their online shopping and payment record. It also runs MYbank, an online bank which extends commercial loans to qualified borrowers.

"Ant Financial's vision," Lin says, "is that when Chinese people have credit, they will have wealth."

But Cheng Lian voices doubts about this.

"We think that by analyzing such big data, we can make an accurate assessment of a person's character," he says. "But this has not been proven."

What could go wrong? A lot, says Cheng. People could game the system. Others who don't use online payments could be marginalized, and have less access to services. And government and corporations could gain too much power to invade people's privacy.

For the moment, though, Cheng notes, there's not much debate in Chinese society about these developments, and most people don't seem too concerned.

"Folks at the bottom of society feel that what's important is getting enough to eat and making money," he says. "They don't see matters of privacy as so important."

It's certainly not a debate, Cheng adds, that China's government wants to encourage.

Copyright 2021 NPR. To see more, visit https://www.npr.org.

Anthony Kuhn is NPR's correspondent based in Seoul, South Korea, reporting on the Korean Peninsula, Japan, and the great diversity of Asia's countries and cultures. Before moving to Seoul in 2018, he traveled to the region to cover major stories including the North Korean nuclear crisis and the Fukushima earthquake and nuclear disaster.

You make NHPR possible.

NHPR is nonprofit and independent. We rely on readers like you to support the local, national, and international coverage on this website. Your support makes this news available to everyone.

Give today. A monthly donation of $5 makes a real difference.