Business

These days, hotels aren't just looking to hire bellhops, concierges and housekeepers. What the industry really needs are digital bloodhounds: people who understand how to use new technologies to track — and attract — potential guests.

One of those newfangled workers is Greg Bodenlos. At 24, he's just a couple of years out of Cornell University's School of Hotel Administration. His official title is digital marketing strategist at The Mark Hotel, a luxury hotel in New York City.

Airlines started charging fees for checked bags a few years ago. Now passengers are testing the limits of what they can carry onto planes. Some flight attendants say it's getting out of hand. But airlines are trying to address the problem with bigger overhead bins.

Sisters Molly and Jess Nelson are scheming with their parents, Sue and Scott, about what to cram into a big black suitcase. It's the only bag the family will pay for between the four of them on their trip from Minneapolis to San Diego.

At the end of 2011, Apple had a very enviable problem. It's not too many companies that have more cash than they know what to do with, and for the electronics giant, that amounted to nearly $100 billion burning a hole in its pocket.

So it certainly pleased current and potential investors when Apple announced that, for the first time since the mid-1990s, the company will start paying a dividend.

Shell Oil Co. has chosen a site near Pittsburgh for a major, multibillion-dollar petrochemical refinery that could provide a huge economic boost to the region.

Dan Carlson, Shell's general manager of new business development, said Thursday that the company signed a land option agreement with Horsehead Corp. to evaluate a site near Monaca, about 35 miles northwest of Pittsburgh.

Part of a series

Thanks to high commodity prices and surging productivity, U.S. farmers earned a net income of nearly $98 billion last year — a record, according to the Food and Agricultural Policy Research Institute.

Last year, Utah created jobs at a faster pace than any other state in the country — with the single exception of North Dakota. While the boom in North Dakota is being driven by oil and gas, the hot job market in Utah is being powered by technology companies.

Computer-system-design jobs in Utah shot up nearly 12 percent in 2011. Scientific and technical jobs jumped 9.7 percent. With job opportunities expanding, the state is having little trouble attracting new residents.

For Jill Layfield, the decision to move here from Silicon Valley was not a tough call.

Part of a series

Economists say many industries are looking up this year. But perhaps none has a better outlook than the energy sector.

New drilling technologies and rising fuel prices have generated a boom in drilling — and lots of high-paying jobs for people with the skills to work in the oil patch. On some college campuses, companies are so eager to find petroleum engineers that they are offering jobs to students even before they have graduated.

Optimism is growing about the U.S. jobs market. Fewer people are applying for unemployment benefits, and hiring is up. The lion's share of new jobs are coming from small and medium-sized firms. But even if the economy comes roaring back, many small businesses aren't likely to hire with wild abandon.

"It's a huge commitment, when you're a very small firm, to add someone," says Kate O'Sullivan, director of content for CFO magazine. "And I think that the outlook is still not completely firm."

Doing More With Less

The agricultural port city of Stockton, Calif., has made national and international news in recent years — for all the wrong reasons. In a new record, the city recently marked its 56th homicide in one year. And the BBC recently reported that a greater proportion of Stockton residents face the loss of their homes to foreclosure or repossession than anywhere else in America. If that's not enough, it ranked No.

You've heard of identity theft — someone using a person's credit information or a Social Security number for ill-gotten gains. Well, experts say similar crimes are also affecting businesses.

Business identity theft involves posing as a legitimate business in order to get access to credit lines or steal customers. Experts believe that the practice has become more prevalent in the past two years.

The pullout of American troops in Iraq and those returning from Afghanistan have brought many service members back to their families and into the civilian job market.

While there is a new law that offers incentives to employers who hire them, many veterans across the country are trying to start their own businesses. A rigorous, free program started at Syracuse University is giving them the tools to be their own boss.

One day Chris Woehrle decided to finally leave his corporate job and pursue his dream: to become an artisanal food craftsman. And so, every day at home, he'd basically pickle stuff.

"I had a refrigerator full of plastic food buckets that were full of pickles and kimchee and sauerkraut and harissa and salsa and ketchup and mustard and, you know, any kind of craft food you could make," Woehrle says.

Mitt Romney says his experience in private equity taking over troubled companies would make him a good manager of America's economy. So we're reporting on companies that Bain Capital bought while Romney was in charge of the firm. This morning, we told the story of one that went bust. Here's the story of one that succeeded.

How A Private-Equity Firm Turns A Company Around

Not all that long ago, many Americans thought of Chinese food as fried rice, chow mein and orange chicken. And one reliable place to find it was at the mall, at places like Panda Express.

But food court mainstay Panda Express is now in the midst of a major transformation. That means moving from mall basements to stand-alone restaurants and keeping pace with an increasingly sophisticated American palate.

First of all, if you haven’t read

This is one of those stories that reminds us that everything really is connected to everything else.

Here's the web of connections: a threat to California's booming almond business; hard times for honeybees in North Dakota; and high corn prices.

Confused?

OK, let's start with the almonds. They come from an old-world tree that migrated to California and prospered in the hands of farmers like James McFarlane, who lives right outside the city of Clovis.

Gene Gregory and Wayne Pacelle are the odd couple of American agriculture.

"We were adversaries. Some might say bitter adversaries,"
says Pacelle, president of the Humane Society of the United States.

Here’s something else you’re bound to hear somebody say before kickoff on Sunday,“I don’t really watch football, but I like the ads and maybe the halftime show.” With bazillions of viewers watching "sans Tevo,” advertisers pull out all the stops for the big game, rolling out their most creative, edgy, and, hopefully, memorable campaigns.  This year though, Superbowl advertisers are adding a new offensive move to their playbooks – digital integration.  Here to tell us more is Sean Owen, CEO of the marketing and ad agency Wedu.

Just four years ago, Starbucks seemed to be losing its mojo. Howard Schultz, the man who made Starbucks a household name, returned to the company as CEO. He closed hundreds of stores, streamlined operations and set the company on a path to record revenues and strong profits.

Starbucks serves 60 million beverages a week, which adds up to big profits. The company reports its earnings Thursday. In a bid to further expand its consumer base, Starbucks has a new roast and plans to produce more retail products to sell outside of its coffeehouses.

Concerns about a government that can’t work together to solve problems and possible cuts to valuable federal programs were top concerns of about a dozen North Country businessmen who met Thursday with Sen. Kelly Ayotte (R).

“Our whole society and our economy needs greater confidence,” said Peter Powell, a realtor from Lancaster who attended the meeting held by the North Country Council in Bethlehem.