Play Live Radio
Next Up:
0:00
0:00
0:00 0:00
Available On Air Stations
Make a sustaining gift today to support local journalism!

Jeopardy Champ Supercomputer "Watson" Has A New Job: Customer Service

Rebecca Lavoie for NHPR

If you’ve ever felt like customer support from a call center is a hopeless case, there are now statistics to back that up. Forbes recently reported that fifty percent of calls that go through call centers go unresolved. IBM hopes to change that by putting their new star employee on the job - a super-computer named Watson. You remember Watson, right?

Here to fill us in on Watson’s post-jeopardy career is Steve Gold, IBM’s Vice President of Watson Solutions.

Related Content

You make NHPR possible.

NHPR is nonprofit and independent. We rely on readers like you to support the local, national, and international coverage on this website. Your support makes this news available to everyone.

Give today. A monthly donation of $5 makes a real difference.