Jeopardy Champ Supercomputer "Watson" Has A New Job: Customer Service

Jun 5, 2013

Is this what Watson will look like when he (it?) takes your call?
Credit Rebecca Lavoie for NHPR

If you’ve ever felt like customer support from a call center is a hopeless case, there are now statistics to back that up. Forbes recently reported that fifty percent of calls that go through call centers go unresolved. IBM hopes to change that by putting their new star employee on the job - a super-computer named Watson. You remember Watson, right?

Here to fill us in on Watson’s post-jeopardy career is Steve Gold, IBM’s Vice President of Watson Solutions.