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Hey, L.L. Bean, Can I Return This?

New Hampshire Public Radio | By Word of Mouth
Published March 26, 2014 at 1:35 PM EDT
_Weidz via flickr Creative Commons

I decided to officially test the limits of a no-questions-asked return policy and recreated a few 'real-life' return scenarios to one of L.L. Bean's PR representatives. Here's his response:

You can hear the full segment, and Virginia's interview with Adweek's Robert Klara right here.
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Word of Mouth Retail
Zach Nugent
Zach graduated from the University of Maine, Orono, with a B.A. in New Media/Communications. Since graduation, he has kept very busy with a number of different work experiences, mostly working in the outdoors in conservation projects. Included in his experience are crew member and leader with the California Conservation Corps and the Northwest Youth Corps, respectively, and Assistant Hut Master with Maine Huts and Trails. He also spent several months in France with Wwoof, World Wide Opportunities on Organic Farms. Zach lives in Concord, New Hampshire.
See stories by Zach Nugent
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